Defective goods

Under Turkish consumer law, goods are defective if, at the time of delivery, they fail to match the agreed sample, the qualities stated in advertising or on the label, or the characteristics a buyer may reasonably expect for their intended use. The defect may be material, legal or economic in nature.

When goods prove defective, the consumer may choose among statutory remedies: rescinding the contract and reclaiming the price, requesting a price reduction, demanding free repair, or requiring replacement with a non-defective equivalent. The seller is, as a rule, bound by the consumer's choice.

These claims are subject to statutory limitation periods, and in certain cases the manufacturer and importer are liable alongside the seller. Similar rules protect commercial buyers under the Code of Obligations, though with stricter inspection and notice duties.